Nursd Cosmetics – Frequently Asked Questions
1. What products does Nursd Cosmetics offer?
We offer a wide range of skincare, home fragrances, and beauty products, including face cleansers, toners, serums, moisturizers, body, bathcare and more—all designed to enhance your natural beauty.
2. Are your products safe for sensitive skin?
Yes! Our products are dermatologically inspired and formulated to be gentle. However, we recommend doing a patch test before using any new product, especially if you have very sensitive skin.
3. Do you test on animals?
Absolutely not. Nursd Cosmetics is 100% cruelty-free. We never test our products on animals at any stage of production.
4. How can I place an order?
Simply browse our website, select your favorite products, add them to your cart, and follow the checkout process. You’ll receive an order confirmation via email.
5. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure online payment options. All transactions are encrypted for your safety.
6. How long does shipping take?
Standard shipping typically takes 3–7 business days. Express shipping options are also available at checkout for faster delivery. Shipping fees and delivery times may vary depending on your location.
7. Do you ship internationally?
Not at the moment, we ship nationally.
8. Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking number via email to monitor your package until it reaches you.
9. What is your return and refund policy?
We accept returns for unopened and unused products within 14 days of delivery. Please contact our support team to initiate a return. Refunds are processed within 5–7 business days after we receive your return.
10. How do I contact customer support?
You can reach us via our Contact Us page, email at [email protected], whatss app or call us 068 9451245 or through our social media channels. Our team is ready to help with any questions or concerns.
11. Are your products vegan?
Many of our products are vegan friendly. Look for the “Vegan” label on individual product pages for confirmation.
12. How can I stay updated on new products and promotions?
Sign up for our newsletter at the bottom of our website or follow us on social media to get the latest updates, exclusive offers, and beauty tips.
